1. Start by downloading Office Communicator (How to install)
2. Then, Add Contacts. Our Contact Name is hssmlib@nus.edu.sg
(How to add contacts)

How do I start to instant message?
How does this service work?
Who can instant message?
What questions can I ask?
What are the technical requirements?
 

How do I start to instant message
1. You would need to install Office Communicator. See How to install.

2. Then, Add Contacts. See How to add contacts.

How does this service work?
This service is an extension of our Ask A Librarian service in which we answer enquiries. It is available from Mon-Fri, 12nn-4pm.

We serve the School of Business and primarily answer queries on business, finance, marketing and management subjects.

If you have a subject-specific question that we are unable to help you with, we will refer you to our colleagues at other NUS Libraries. Our colleagues will reply to you within 1 working day.

As questions are taken in a first-come-first serve order, you may need to wait if the librarian is already serving another student. Therefore, you may prefer to :

Phone us at 6516 3131
Email us at hssmlib@nus.edu.sg (We will reply within 1 working day)
 

Who can instant message?
This service is open to all NUS staff and students.

What questions can I ask?
We would like to help you with all your questions but due to the constraints of time, we would be covering suggestions about databases, tips on how to use LINC and databases and how to look for a book or journal article. Instead of providing answers to "factual" questions (eg. What is the GDP of Singapore?), we would be suggesting sources to help you obtain your answer.

For research help for your term paper or assignments, we offer InfoHelp - a personalized session with a librarian.

What are the technical requirements?
See this link : http://www.nus.edu.sg/comcen/im/faq.htm#sysreq.
Office Communicator FAQs :
http://www.nus.edu.sg/comcen/im/faq.htm

When the service is closed, please :

Phone us at 6516 3131
Email us at hssmlib@nus.edu.sg (We will reply within 1 working day)