What is LibQUAL+™?
LibQUAL+™ is a survey tool developed, rigorously tested and
offered by Association of Research Libraries (ARL) in the
The instrument measures library user perceptions of their
libraries' service quality: Affect of service, Information
control and Library as "place". It identifies gaps between
minimum, desired and perceived levels of service.
Academic/research libraries throughout the world use it to
solicit, track, understand and act upon users' perceptions
of service quality, and the survey data help library
administrators to identify best practices, analyse deficits
and effectively allocate resources.
More information? see our
For detailed information about LibQUAL+™,
2 March (Monday) to 27 March (Friday) 2009.
All NUS staff and students with NUSNET ID.
Obtain feedback to help NUS Libraries plan, evaluate and improve library services to facilitate teaching, research
and learning needs.
2. Better understanding of users' expectations, desires and
perceptions of library services.
3. Identify best practices in library service and facilitate