NUS Libraries > LibQUAL+ Survey
  About LibQUAL+
  Survey Results  !NEW!
  Lucky Draw
  Winners  !NEW!
  Contact Us

LibQUAL+ Survey Results Update

Thank you for your participation in the recent survey. A short summary report of our survey findings is completed and can be accessed here.


 About LibQUAL+

What is LibQUAL+?

LibQUAL+ is a survey tool developed, rigorously tested and offered by Association of Research Libraries (ARL) in the United States.

The instrument measures library user perceptions of their libraries' service quality: Affect of service, Information control and Library as "place". It identifies gaps between minimum, desired and perceived levels of service.

Academic/research libraries throughout the world use it to solicit, track, understand and act upon users' perceptions of service quality, and the survey data help library administrators to identify best practices, analyse deficits and effectively allocate resources.

More information? see our FAQ.

For detailed information about LibQUAL+, visit

Survey Period

2 March (Monday) to 27 March (Friday) 2009.

Survey Population

All NUS staff and students with NUSNET ID.

Objective of this Survey

1. Obtain feedback to help NUS Libraries plan, evaluate and improve library services to facilitate teaching, research and learning needs.

2. Better understanding of users' expectations, desires and perceptions of library services.

3. Identify best practices in library service and facilitate benchmarking.




 Lucky Draw

There will be a lucky draw at the end of the survey. Be in the draw for Netbook, portable DVD player, iPOD nanos, external hard disks, digital camera, vouchers and more!

Note that the draw will be done at the close of the survey period. To qualify for the draw, you need to provide your NUS e-mail in the appropriate box.


(The pictures are for illustration only.  Actual items may differ slightly.)





Thank you to our generous sponsors, who are listed here:



Content by:
Last updated: 22-05-2009



Copyright 2001-2010 National University of Singapore. All Rights Reserved.
Terms of Use | Privacy | Non-discrimination

12 Kent Ridge Crescent Singapore 119275